At GloFrame, we stand by the quality and effectiveness of our products, and we want you to be completely satisfied with your purchase.

For this reason we have a 100% FREE no questions asked return policy, so that you can send back any items in exchange for a full refund at no extra cost to you.

Return Conditions:

• Items must be returned within 30 days of purchase
  
• All major components must be included (LED Strip, USB Power Adapter, USB Cable) and undamaged

Return Steps:

1. Click here to start your return
2. Enter the requested information and your Order Confirmation Number.
3. Answer the prompts to receive your label and packing slip
4. Package all items that you are requesting to return/exchange. Don’t forget to include the packing slip that prints with your label!
5. Download and print the shipping label attached to the email, or download a QR code that you can show at a USPS Returns post office
6. Drop off the package at a USPS Returns post office by the determined date

Please make sure to carefully package the merchandise and all of its components so that it will not be damaged in transit.